Privacy Policy & Terms

How is my information kept private?

Your privacy matters to us. Elara is anonymous by default — we don’t collect names, emails, or chat logs from free users. If you subscribe to Elara+, only the information needed for payment and account access is securely collected by our trusted provider (Stripe, Gumroad, or Lemon Squeezy). Your data is never sold or shared.

What data do you collect and how is it used?

We collect only what’s needed to make this support tool work well. This may include: Anonymous data like what DBT tools are used Basic browser or country info for analytics If you're an Elara+ subscriber, your payment and account details are securely stored by our payment platform. No chat content or sensitive mental health info is stored or analysed.

What happens if I need help in a crisis?

Elara cannot respond to emergencies or keep you safe in a crisis. If you’re in danger or need urgent support, please contact a human-led crisis line near you. Examples: Australia – Lifeline: 13 11 14 USA – 988 Suicide & Crisis Lifeline UK – Samaritans: 116 123 Global – Visit findahelpline.com Elara will always redirect you to real human support in crisis situations.

How is my information kept private?

Your privacy matters to us. Elara is anonymous by default — we don’t collect names, emails, or chat logs from free users. If you subscribe to Elara+, only the information needed for payment and account access is securely collected by our trusted provider (Stripe, Gumroad, or Lemon Squeezy). Your data is never sold or shared.

What data do you collect and how is it used?

We collect only what’s needed to make this support tool work well. This may include: Anonymous data like what DBT tools are used Basic browser or country info for analytics If you're an Elara+ subscriber, your payment and account details are securely stored by our payment platform. No chat content or sensitive mental health info is stored or analysed.

What happens if I need help in a crisis?

Elara cannot respond to emergencies or keep you safe in a crisis. If you’re in danger or need urgent support, please contact a human-led crisis line near you. Examples: Australia – Lifeline: 13 11 14 USA – 988 Suicide & Crisis Lifeline UK – Samaritans: 116 123 Global – Visit findahelpline.com Elara will always redirect you to real human support in crisis situations.

Who is eligible to use DBT Support Hub and Elara?

This service is designed for anyone aged 16 and over who wants emotional support and DBT-based tools. It’s especially helpful if you're navigating anxiety, ADHD, self-sabotage, or emotional burnout. Elara is not suitable for children or those needing clinical or emergency care.

How do I request data deletion if I subscribe?

You can request account or data deletion any time by emailing: 📩 resilientmind1@gmail.com We'll permanently delete your Elara+ data within 10 business days. Note: If you use the free version, we don’t store any personal data.

By using this site, what am I agreeing to?

By using dbtsupporthub.com or chatting with Elara, you agree that: This is a peer-informed support tool, not therapy You are responsible for your safety and choices You’ve read and accepted our Privacy Policy and Terms of Use

Who is eligible to use DBT Support Hub and Elara?

This service is designed for anyone aged 16 and over who wants emotional support and DBT-based tools. It’s especially helpful if you're navigating anxiety, ADHD, self-sabotage, or emotional burnout. Elara is not suitable for children or those needing clinical or emergency care.

How do I request data deletion if I subscribe?

You can request account or data deletion any time by emailing: 📩 resilientmind1@gmail.com We'll permanently delete your Elara+ data within 10 business days. Note: If you use the free version, we don’t store any personal data.

By using this site, what am I agreeing to?

By using dbtsupporthub.com or chatting with Elara, you agree that: This is a peer-informed support tool, not therapy You are responsible for your safety and choices You’ve read and accepted our Privacy Policy and Terms of Use

What if I have a privacy or policy question?

We’re happy to help. If you have a concern, correction, or question about how we handle data, please contact us: 📩 resilientmind1@gmail.com

Does DBT Support Hub comply with international laws?

Yes. We align with: GDPR (European Union) CCPA (California, USA) APPs (Australia) We’re committed to protecting your rights and privacy, no matter where you live.

Final note: What is Elara’s role?

Elara is your digital companion — not a therapist or doctor. She uses DBT techniques and motivational prompts to support emotional regulation, self-reflection, and grounding. She won’t diagnose or treat, but she’s here 24/7 to support you with kindness and clarity.